Privacy Policy

Welcome to translatevoyage (hereinafter referred to as "this Website"). This Website is dedicated to providing intelligent translation and travel guide services to travelers and content creators worldwide, helping users overcome language barriers and enhance their global travel experiences through advanced AI translation technology. Protecting users' privacy and the security of personal information is our core responsibility. This privacy policy aims to explain how we collect, use, store, and protect your personal information, as well as the rights you have regarding your personal information. Please read this policy carefully before using the services of this Website. Your use of the services of this Website indicates that you agree to all the contents of this policy.

I. Scope of Application

This privacy policy applies to the collection, use, storage, and protection of your personal information when you use all services provided by this Website (including but not limited to text translation, voice translation, image translation, travel guide recommendations, AI travel assistant, subscription services, etc.).

II. Information Collection

We only collect necessary personal information that you actively provide or generate due to the use of services during your use of this Website for the purpose of providing translation and travel services, specifically including:

(I) Account Information

• Basic information: Name, email address, and contact information provided during registration, used for identity verification, account management, and service communication.
• Subscription information: Payment details, subscription plan, billing history, and renewal preferences.

(II) Translation and Content Data

• Text content: Text you submit for translation, including source and target languages.
• Voice recordings: Audio files you upload for voice translation (processed and not permanently stored).
• Images: Photos you upload for image translation and text recognition.
• Translation history: Records of your translation requests and results for service improvement.

(III) Travel and Location Data

• Travel preferences: Destinations, interests, and travel-related queries you submit to our AI travel assistant.
• Location information: General location data (if you choose to share) to provide relevant travel recommendations.
• Travel history: Your interactions with travel guide features and saved recommendations.

(IV) Technical and Usage Data

• Device information: Browser type, operating system, device identifiers for service optimization.
• Usage patterns: Access time, features used, session duration, and interaction patterns.
• Performance data: Service response times, error logs, and system performance metrics.

III. Information Use

We will use your personal information strictly for the following purposes:

(I) Core Translation Services

• Process text, voice, and image content to provide accurate translations across 200+ languages.
• Utilize AI technology to improve translation quality and context understanding.
• Maintain translation history for your convenience and service personalization.

(II) Travel Guide Services

• Analyze your travel preferences and queries to provide personalized travel recommendations.
• Generate customized travel itineraries and local insights based on your interests.
• Provide location-relevant information and cultural guidance.

(III) Service Enhancement

• Analyze usage patterns to improve translation accuracy and add new language pairs.
• Optimize user interface and experience based on user behavior data.
• Develop new features and enhance existing translation and travel services.

(IV) Communication and Support

• Send service-related notifications, updates, and important announcements.
• Provide customer support and respond to your inquiries.
• Notify you about subscription renewals, payment confirmations, and account changes.

(V) Security and Compliance

• Protect your account from unauthorized access and fraudulent activities.
• Comply with legal and regulatory requirements in different jurisdictions.
• Maintain service security and prevent abuse of our translation services.

IV. Information Storage and Protection

(I) Data Storage

• Storage Duration: We store your account information and translation history during your active use of our services.
• Content Processing: Translation content (text, voice, images) is processed in real-time and not permanently stored unless you save it to your history.
• Account Deletion: Upon account cancellation, we retain necessary information only as required by law, typically 30-90 days, then securely delete or anonymize all data.

(II) Security Measures

• Encryption: All data transmission uses industry-standard SSL/TLS encryption.
• Access Control: Strict access permissions ensure only authorized personnel can access user data for service purposes.
• Data Centers: We use secure, certified data centers with physical and digital security measures.
• Regular Audits: Periodic security assessments and vulnerability testing to maintain protection standards.

(III) Third-Party Services

• Limited Sharing: We only share data with trusted service providers (cloud hosting, payment processing) under strict confidentiality agreements.
• AI Processing: Translation services may utilize third-party AI models, but personal identifiers are removed from content.
• No Selling: We never sell, rent, or trade your personal information to third parties for marketing purposes.
• Legal Compliance: Information may be disclosed only when required by law, court order, or to protect our legal rights.

V. User Rights

You have the following rights regarding your personal information:

(I) Access and Transparency

• Data Access: Log in to your account to view your personal information, translation history, and subscription details.
• Data Export: Request a copy of your personal data in a portable format.
• Service Records: Access records of your interactions with our translation and travel services.

(II) Data Control

• Correction: Update or correct any inaccurate personal information through your account settings.
• Deletion: Request deletion of your personal data, subject to legal and service requirements.
• Translation History: Clear your translation history at any time through account settings.

(III) Account Management

• Account Cancellation: Delete your account and associated data at any time.
• Subscription Control: Manage your subscription preferences and automatic renewals.
• Communication Preferences: Choose which types of communications you wish to receive.

(IV) Consent and Authorization

• Withdraw Consent: Revoke previously given consent for data processing (may limit service availability).
• Opt-out Options: Decline non-essential data collection while maintaining core translation services.
• Location Services: Control whether to share location data for travel recommendations.

(V) Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with your request and account verification information. We will respond within 30 days and may require identity verification for security purposes.

VI. International Data Transfers

As a global translation service, your data may be processed in different countries to provide optimal service performance:

• Data Centers: We use secure data centers in multiple regions to ensure fast translation services worldwide.
• Legal Safeguards: All international transfers comply with applicable data protection laws and include appropriate safeguards.
• Regional Compliance: We adhere to GDPR, CCPA, and other regional privacy regulations where applicable.

VII. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately for removal.

VIII. Policy Updates

This privacy policy may be updated due to:

• Changes in laws and regulations
• Service feature additions or modifications
• Enhanced security measures
• User feedback and best practices

Notification Process: Updated policies will be announced prominently on our Website and sent to your registered email address. Material changes will be notified at least 30 days in advance. Continued use of our services after updates indicates acceptance of the revised policy.

IX. Contact Information

For questions, suggestions, or complaints about this privacy policy or our data practices:

Primary Contact:

• Email: [email protected]
• Response Time: Within 24-48 hours

Business Address:

• Hong Kong Engine International Co., Limited
• Business Hours: Monday to Friday, 9:00-18:00 (GMT+8)

Data Protection Officer: For specific privacy concerns or data protection inquiries, you may request to speak with our Data Protection Officer through the above contact methods.

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Last Updated: [Current Date]

Thank you for your trust in TranslateVoyage. We are committed to protecting your privacy while providing exceptional translation and travel services that help you explore the world without language barriers.