Payment and Refund Policy

Welcome to the TranslateVoyage intelligent translation and travel guide subscription services provided by translatevoyage (hereinafter referred to as "this Website"). To protect your legitimate rights and interests and clarify matters related to service payment and refunds, this policy is formulated. Please read it carefully before subscribing to the services. Your payment behavior will be deemed as your consent to all contents of this policy.

I. Payment Rules

(I) Service Pricing

The translation services, travel guide features, and related subscription services provided on this Website have clear pricing, which shall be subject to the amount displayed on the service page. The pricing may change due to factors such as service content updates, feature enhancements, and market adjustments. The latest price shall be subject to the page display when you place an order.

(II) Payment Methods

A variety of secure payment channels are supported, including but not limited to:

• Credit cards / debit cards (Visa, Mastercard, UnionPay, etc.)
• Third-party payment platforms (localized options such as PayPal, Alipay, etc. are provided according to regions)
• All payments are protected by encryption technology to ensure information security, and this Website does not store complete payment card information.

(III) Payment Confirmation

• After completing the payment, the system will immediately generate an order and send a confirmation email to your registered email address, including order details, service period and usage instructions.
• If you do not receive the confirmation information after payment, please check your spam folder or contact customer service for inquiry.

(IV) Subscription Cycle and Renewal

• Subscription services are charged by cycle (such as monthly, quarterly, annual), which shall be subject to the package you choose.
• Free trial: All subscription plans include a 7-day free trial period. You can cancel anytime during the trial without charge.
• Automatic renewal service: If you select "Automatic Renewal", the system will deduct the fee for the next cycle from your payment account 24 hours before the expiration of the current cycle. You will be reminded by email before renewal; you can turn off automatic renewal at any time in "Account Settings".

II. Refund Policy

(I) Refundable Situations

1. Free trial cancellation: You can cancel your subscription anytime during the 7-day free trial period without any charge.
2. Unused service: Within 7 days after the paid subscription begins (after free trial ends), if you have not used any core translation services (including text translation, voice translation, image translation, or travel guide features), you can apply for a full refund.
3. Service quality problems: If the translation services cannot be used normally due to technical failures of this Website and the issue is not resolved within 3 working days, you can apply for a refund of the fee for the corresponding unused cycle.
4. Duplicate payment: In case of duplicate payment due to system reasons, the overpaid amount will be refunded within 7 working days after verification.

(II) Non-refundable Situations

1. The service has been used for more than 7 days after the paid subscription begins, or you have actively used translation services (text, voice, image translation, or travel guide features);
2. Refund is requested due to your personal reasons (such as misoperation, incorrect subscription selection, no longer needing the service, change of travel plans, etc.);
3. Refund is applied for due to dissatisfaction with translation accuracy or travel recommendations, as service quality may vary based on language pairs and regional information;
4. Using the service by improper means (such as account sharing, registering with false information, or violating terms of service);
5. Subscription purchased through third-party platforms or promotional codes with special terms.

(III) Refund Process

1. Submit application: Submit a refund application through the Website's "Customer Service Center" or send an email to [email protected], explain the reason for the refund and provide information such as order number, subscription details, and payment certificate.
2. Review and processing: We will review your application within 3 working days, and may contact you for supplementary information if necessary. For translation service quality issues, we may request specific examples.
3. Refund arrival: After the review is approved, the refund will be returned to your payment account by the original payment method within 7-14 working days. The specific arrival time shall be subject to the processing cycle of the bank or payment platform.

III. Other Instructions

1. If you have any questions about translation features, supported languages, or travel guide coverage, it is recommended to consult customer service or try the free trial before subscribing to avoid unnecessary disputes.
2. For additional fees incurred due to exchange rate fluctuations, bank handling fees, etc., the refund will be settled according to the actual received amount.
3. This policy only applies to the TranslateVoyage subscription services provided by this Website. The refund rules for services cooperating with third-party platforms shall be subject to the agreement of the cooperative platform.
4. Translation accuracy may vary depending on language pairs, context, and regional dialects. We continuously improve our AI models but cannot guarantee 100% accuracy for all translations.

IV. Contact Us

If you have any questions about payment, refund, or translation services, you can contact customer service through the following ways:

• Customer service email: [email protected]
• Working hours: Monday to Friday 9:00-18:00 (GMT+8)
• Response time: We aim to respond to all inquiries within 24 hours

V. Service Limitations and Disclaimers

1. Translation Accuracy: While we strive for high-quality translations, AI-powered translation may not be 100% accurate for all content, especially for specialized terminology, cultural nuances, or regional dialects.
2. Travel Information: Travel guide recommendations are based on available data and may not reflect real-time conditions, seasonal changes, or local restrictions.
3. Internet Connectivity: Our services require stable internet connection. We are not responsible for service interruptions due to network issues on the user's end.
4. Language Support: While we support 200+ languages, the quality and features available may vary between different language pairs.

This policy will be updated irregularly according to business development, service improvements, and regulatory requirements. The latest version shall be subject to the Website announcement. Continuing to use the service after the update is deemed as consent to the changed content.