Terms of Service

Welcome to the TranslateVoyage intelligent translation and travel guide services provided by translatevoyage (hereinafter referred to as "this Website"). These Terms of Service (hereinafter referred to as "Terms") constitute a legally binding agreement between you and the operator of this Website (hereinafter referred to as "we") regarding the use of the services of this Website. Please read these Terms carefully before using the services of this Website. By clicking "Agree", registering an account, or using the services of this Website, you are deemed to have fully understood and accepted all the contents of these Terms.

I. Service Content and Scope

(I) Core Translation Services

Based on advanced AI technology and machine learning algorithms, this Website provides the following translation services for travelers, content creators, and global users:

• Text Translation: Instant translation of text content across 200+ languages with context-aware accuracy.
• Voice Translation: Real-time speech-to-speech translation supporting 15+ major languages and regional dialects.
• Image Translation: OCR-powered translation of text within images, photos, documents, and signs.
• Translation History: Secure storage and management of your translation records for easy access.

(II) Travel Guide Services

• AI Travel Assistant: Personalized travel recommendations, itinerary planning, and local insights.
• Cultural Guidance: Information about local customs, etiquette, and cultural nuances.
• Location-based Recommendations: Suggestions for attractions, restaurants, and activities based on your preferences.
• Travel Communication: Specialized translation features for common travel scenarios.

(III) Subscription Services

• Free Trial: 7-day free trial for all subscription plans with full feature access.
• Flexible Plans: Basic, Professional, and Business subscription tiers with varying features and usage limits.
• API Access: For Business subscribers, programmatic access to translation services.

(IV) Service Requirements

To ensure optimal service quality, users should:

• Provide clear, legible text or audio input for translation.
• Use supported file formats for image translation (JPG, PNG, WebP, BMP).
• Maintain stable internet connection for real-time services.
• Respect usage limits based on subscription tier.

II. User Rights and Obligations

(I) User Rights

1. Service Access: Legally use all translation and travel guide services according to your subscription plan.
2. Data Control: Access, correct, or delete your personal information and translation history through account settings.
3. Customer Support: Receive technical support and assistance with service-related inquiries.
4. Feedback: Provide suggestions or complaints about service quality, and receive timely responses.
5. Account Management: Cancel your account and terminate services at any time according to these Terms.
6. Free Trial: Access 7-day free trial for all subscription plans without commitment.

(II) User Obligations

1. Account Security: Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access.
2. Accurate Information: Provide truthful and accurate registration information and keep it updated.
3. Lawful Use: Use our services in compliance with applicable laws and regulations, and not for any illegal or harmful purposes.
4. Content Responsibility: Ensure that content you submit for translation does not violate intellectual property rights, contain illegal material, or infringe upon others' rights.
5. Service Limitations: Understand that AI translation may not be 100% accurate and should not be relied upon for critical legal, medical, or safety-related communications.
6. Usage Limits: Respect the usage limits and restrictions associated with your subscription plan.
7. Prohibited Activities: Not engage in activities that could harm our services, including but not limited to:
   • Attempting to reverse engineer our AI algorithms
   • Sharing account credentials with unauthorized users
   • Using automated tools to exceed usage limits
   • Submitting malicious or harmful content

III. Our Rights and Obligations

(I) Our Rights

1. Service Provision: Provide translation and travel guide services using our proprietary AI technology and algorithms.
2. Service Updates: Modify, update, or enhance our services, features, and pricing with appropriate notice to users.
3. Quality Assurance: Monitor service usage to ensure quality, prevent abuse, and maintain system security.
4. Account Management: Suspend or terminate accounts that violate these Terms or engage in prohibited activities.
5. Data Analysis: Collect and analyze anonymized usage data to improve service quality and develop new features.
6. Content Moderation: Review and moderate user-submitted content to ensure compliance with our policies.

(II) Our Obligations

1. Service Delivery: Provide reliable, secure translation and travel services according to your subscription plan.
2. Data Protection: Safeguard your personal information and translation data in accordance with our Privacy Policy.
3. Service Availability: Maintain reasonable service uptime and notify users of planned maintenance or significant outages.
4. Customer Support: Respond to user inquiries, technical issues, and complaints within reasonable timeframes.
5. Accuracy Efforts: Continuously improve translation accuracy and service quality through AI model updates and user feedback.
6. Transparency: Provide clear information about service features, limitations, and pricing.
7. Legal Compliance: Operate our services in compliance with applicable laws and regulations in jurisdictions where we provide services.

IV. Subscription Plans and Billing

(I) Subscription Tiers

1. Basic Plan: Text, voice, and image translation with standard usage limits.
2. Professional Plan: All Basic features plus travel guide, AI assistant, and increased usage limits.
3. Business Plan: All Professional features plus API access, priority support, and enterprise-level usage limits.

(II) Free Trial and Billing

1. Free Trial: All plans include a 7-day free trial with full feature access.
2. Billing Cycles: Monthly, quarterly, or annual billing options available.
3. Automatic Renewal: Subscriptions automatically renew unless cancelled before the renewal date.
4. Payment Methods: We accept major credit cards, PayPal, and other secure payment methods.
5. Price Changes: We may modify subscription prices with 30 days' advance notice.

(III) Cancellation and Refunds

1. Free Trial Cancellation: Cancel anytime during the 7-day trial period without charge.
2. Subscription Cancellation: Cancel your subscription at any time through account settings.
3. Refund Policy: Refunds are governed by our separate Refund Policy document.
4. Service Access: Upon cancellation, you retain access to paid services until the end of the current billing period.

V. Service Term and Termination

(I) Service Duration

The service term begins when you create an account and continues until terminated by either party according to these Terms.

(II) Termination by User

• Voluntary Cancellation: You may cancel your account and terminate services at any time.
• Data Handling: Upon termination, we will handle your data according to our Privacy Policy.
• Final Billing: You remain responsible for all charges incurred up to the termination date.

(III) Termination by Us

• Violation of Terms: We may terminate services immediately if you violate these Terms or engage in prohibited activities.
• Non-Payment: Accounts may be suspended or terminated for non-payment of subscription fees.
• Service Discontinuation: We may discontinue services with reasonable advance notice.

(IV) Effects of Termination

• Service Access: All access to services will cease upon termination.
• Data Retention: We will retain or delete your data according to our Privacy Policy and applicable laws.
• Survival: Certain provisions of these Terms will survive termination, including intellectual property rights and limitation of liability.

VI. Service Limitations and Disclaimers

(I) Translation Accuracy

1. AI Limitations: Our translation services use advanced AI technology, but may not achieve 100% accuracy for all content, especially:

   • Highly technical, legal, or medical terminology
   • Cultural idioms, slang, or regional expressions
   • Context-dependent or ambiguous phrases
   • Handwritten or low-quality image text

2. User Responsibility: Users should:

   • Review translations for accuracy before relying on them
   • Seek professional translation services for critical documents
   • Not use our services for life-critical communications (medical emergencies, legal proceedings, safety instructions)

(II) Travel Information

1. Information Currency: Travel recommendations and cultural information are based on available data and may not reflect:

   • Real-time conditions or recent changes
   • Seasonal variations or temporary closures
   • Local restrictions or safety concerns
   • Personal preferences or accessibility needs

2. Independent Verification: Users should independently verify travel information and make informed decisions about their travel plans.

(III) Service Availability

1. Uptime: While we strive for high availability, we do not guarantee uninterrupted service access.
2. Maintenance: Scheduled maintenance may temporarily affect service availability.
3. Force Majeure: We are not liable for service interruptions caused by circumstances beyond our control, including:
   • Natural disasters or extreme weather
   • Cyber attacks or security breaches
   • Government actions or regulatory changes
   • Third-party service provider failures

(IV) Limitation of Liability

1. Direct Damages: Our liability for direct damages is limited to the amount paid for services in the 12 months preceding the claim.

2. Indirect Damages: We are not liable for indirect, incidental, consequential, or punitive damages, including:

   • Lost profits or business opportunities
   • Data loss or corruption
   • Reputational harm
   • Travel-related expenses or losses

3. User Content: We are not responsible for the accuracy, legality, or appropriateness of content submitted by users for translation.

VII. Intellectual Property Rights

(I) Our Intellectual Property

1. Proprietary Rights: All content, technology, and materials on this Website are protected by intellectual property laws, including:

   • AI translation algorithms and models
   • Website design, graphics, and user interface
   • Software code and technical infrastructure
   • Trademarks, logos, and brand elements
   • Travel guide content and recommendations

2. License to Use: We grant you a limited, non-exclusive, non-transferable license to use our services for personal or business purposes according to your subscription plan.

(II) User Content

1. Ownership: You retain ownership of content you submit for translation.
2. License Grant: By using our services, you grant us a limited license to process, translate, and temporarily store your content solely for service provision.
3. Content Responsibility: You warrant that your submitted content does not infringe upon third-party intellectual property rights.

(III) Restrictions

Users may not:

• Reverse engineer, decompile, or attempt to extract our AI algorithms
• Copy, distribute, or create derivative works from our proprietary content
• Use our services to create competing translation products
• Remove or modify intellectual property notices

VIII. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our separate Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the practices described in our Privacy Policy.

IX. Dispute Resolution

(I) Informal Resolution

Before initiating formal proceedings, parties agree to attempt resolution through:

1. Direct Communication: Contact our customer service team at [email protected]
2. Good Faith Negotiation: Engage in reasonable efforts to resolve disputes amicably
3. Mediation: Consider mediation services if direct negotiation fails

(II) Formal Proceedings

1. Jurisdiction: Disputes will be resolved in the courts of Hong Kong, subject to applicable international treaties and agreements.
2. Governing Law: These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles.
3. Class Action Waiver: Users agree to resolve disputes individually and waive rights to participate in class action lawsuits.

X. International Use and Compliance

(I) Global Services

1. Multi-Jurisdictional Operation: Our services are available globally, subject to local laws and regulations.
2. Regional Restrictions: Some features may be limited or unavailable in certain jurisdictions due to legal or technical constraints.
3. Compliance Responsibility: Users are responsible for ensuring their use of our services complies with applicable local laws.

(II) Export Controls

Users agree not to use our services in violation of export control laws or to translate content for prohibited end-uses or end-users as defined by applicable regulations.

XI. Modifications and Updates

(I) Terms Updates

1. Right to Modify: We may update these Terms to reflect:

   • Changes in applicable laws or regulations
   • New service features or modifications
   • Enhanced security or privacy measures
   • Improved user experience

2. Notification Process:

   • Material changes will be announced with 30 days' advance notice
   • Updates will be posted prominently on our Website
   • Continued use after the effective date constitutes acceptance

(II) Service Changes

We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice, except in cases of emergency or security concerns.

XII. Contact Information and Support

(I) Customer Service

For questions, support, or concerns regarding these Terms or our services:

Primary Contact:

• Email: [email protected]
• Response Time: Within 24-48 hours
• Business Hours: Monday to Friday, 9:00-18:00 (GMT+8)

Business Address:

• Hong Kong Engine International Co., Limited

(II) Legal Notices

For legal notices, complaints, or formal communications:

• Email: [email protected] (Subject: Legal Notice)
• Postal Address: Hong Kong Engine International Co., Limited

XIII. Severability and Entire Agreement

(I) Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

(II) Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and TranslateVoyage regarding the use of our services.

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Effective Date: [Current Date] Last Updated: [Current Date]

By using TranslateVoyage services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Thank you for choosing TranslateVoyage. We're committed to helping you break down language barriers and explore the world with confidence.